Alissa Davis, the senior vice president of customer satisfaction at CreditUpdates.com, has dedicated the entirety of her professional career to ensuring customer service and support is consistently identified as a top priority at the companies for which she has worked. With Credit Updates, Ms. Alissa B. Davis has been granted the freedom to develop and implement a number of highly innovative strategies specifically designed to improve every aspect of the customer service experience.
Understanding the critical nature of the industry in which CreditUpdates.com operates, Ms. Davis takes her role seriously and has combined her exceptional professionalism with her penchant for innovation to achieve tremendous results in the level of customer service and support her company is capable of providing. Ms. Davis’ consistent emphasis on customer care and support has been received exceptionally well by clients of CreditUpdates.com, particularly since the services the company offers relating to credit reporting, monitoring and support are so absolutely critical to ensuring long-term financial stability.
An experienced executive specializing in customer support, Ms. Davis has developed a reputation as a pioneer within every industry in which she has worked for the consistent success of her unique strategies for enhancing any existing customer service and support systems. Holding an undergraduate degree in business management and operations as well as an MBA with a specialty in corporate social responsibility, Ms. Davis is able to draw on extensive — and exceptionally successful — track records that include both her academic and professional experiences.
Now in the position of senior vice president of customer satisfaction with CreditUpdates.com, Ms. Davis is able to assist clients of the company as they seek a wide range of services pertaining to their credit scores and histories as well as services concerning reporting, monitoring and support. Ms. Davis’ responsibilities with CreditUpdates.com have allowed her to develop new and highly effective systems through which customer service and support is accomplished in a manner that is always most beneficial to the client.
What was your best/favorite subject in school?
If I had not studied business as both an undergraduate and graduate student, I’m fairly certain I would have pursued a degree in history.
What was your first job?
My first job was as a consultant for an early-stage startup company, and I was responsible for developing the customer service programs.
Where and how did you first get into the industry you currently work in?
I studied corporate social responsibility as a part of my MBA program, which is why I wanted to pursue a role in which I could work directly with clients with the goal of consistently improving a company’s customer service program.
How have those jobs prepared you for what you do now?
All of my previous experiences reinforced the simple truth that there is lot to be learned just by listening.
Describe the best day of work you’ve ever had.
The best day of work I ever had was the first time a customer called back to thank me for addressing a concern they had previously raised.
How do you keep yourself motivated?
I’m keenly aware of the fact that there are always areas in which we can improve, so I stay motivated in order to ensure I identify those areas and develop effective solutions.
What kind of business ideas excite you most?
I love any idea that is designed with the needs of customers clearly in mind.
Have you ever tried any unorthodox techniques to attract attention to your business?
While I enjoy our marketing meetings very much, I’ve never suggested any unorthodox promotional strategies other than working to ensure our customers are treated well each and every time we interact with them.
What personal achievement are you most proud of?
There have been many instances in which I have been able to help one of our customers resolve a particularly difficult credit issue, and I count those instances among my proudest moments.
What wisdom you would have liked to share with yourself when you first started out?
There were times in which I overcomplicated things early in my professional career, so I would have encouraged myself to remember that a simple solution is sometimes the best solution.